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Features

Ticket Management

View, search, and manage your ConnectWise Manage tickets from anywhere. CWLite syncs in real time so you always have the latest information.

  • Search & filter tickets by board, status, priority, or keyword
  • View full ticket details including notes, time entries, and contact information
  • Create new tickets directly from the app or web dashboard
  • Update ticket status as work progresses
  • Subscribe to tickets to receive notifications on updates

Notes & Communication

Add internal or customer-facing notes to tickets without switching to the full ConnectWise interface.

  • Internal notes visible only to your team
  • Discussion notes shared with customers
  • Note type selection to categorise your updates

Time Tracking

Log time entries with start and end times directly from tickets.

  • Quick time entry creation from the ticket detail view
  • Start/end time selection for accurate billing
  • Automatic sync back to ConnectWise Manage

Push Notifications

Get notified instantly when customers update your assigned tickets. Never miss an update while in the field.

  • Customer update alerts — know when a customer responds
  • Note added — see new notes as they're posted
  • Status changes — track ticket lifecycle in real time
  • Per-ticket subscriptions — choose which tickets to follow

Azure AD Single Sign-On

Sign in with your existing Microsoft 365 credentials. No separate password to manage.

  • One-tap sign-in on the iOS app via Microsoft Authenticator
  • Web SSO through your organisation's Azure AD
  • Automatic user provisioning — new users are created on first login
  • MFA support — leverages your organisation's existing MFA policies

Microsoft Intune Integration

For organisations using Microsoft Intune for mobile device management:

  • Automatic enrolment when signing in with Azure AD
  • Policy enforcement for encryption, screen lock, and compliance
  • Selective wipe — remotely clear only CWLite app data if a device is lost

Technician Location Map

Dispatchers can see technician locations in real time on the web dashboard.

  • Live map view of all active technicians
  • Site visit history with arrival and departure times
  • Privacy-first — technicians control when location sharing is active

iPad Support

CWLite is optimised for iPad with split-view navigation, making it easy to browse tickets and view details side by side.

Security & Compliance

  • ISO 27001 compliant data handling
  • End-to-end encryption for all network traffic
  • On-device encryption for cached data and visit history
  • Keychain storage for authentication tokens
  • Rate limiting to prevent abuse
  • Automatic data cleanup — visit history purged after 30 days