CWLite gives field technicians and dispatchers fast, focused access to ConnectWise Manage tickets through a native iOS app and a lightweight web dashboard.
What is CWLite?¶
CWLite connects to your existing ConnectWise Manage instance and provides:
- A native iOS app for technicians in the field
- A web dashboard for dispatchers and office staff
- Real-time push notifications when customers update tickets
- Azure AD single sign-on with your existing Microsoft 365 accounts
No data migration, no new databases to learn. CWLite reads and writes directly to ConnectWise Manage through its API.
Who is it for?¶
Field Technicians — View tickets, add notes, log time, and get notified about customer updates, all from your phone.
Dispatchers — See your team's tickets at a glance, track technician locations, and manage assignments from the web dashboard.
IT Managers — Enterprise-ready with Azure AD SSO, Microsoft Intune support, and ISO 27001 compliant data handling.
Get Started¶
Web Dashboard — Log in to your organisation's CWLite instance.
Help & Guides — Setup guides and documentation.
Key Features¶
| Feature | iOS App | Web Dashboard |
|---|---|---|
| View & search tickets | Yes | Yes |
| Add notes | Yes | Yes |
| Log time entries | Yes | Yes |
| Create tickets | Yes | Yes |
| Push notifications | Yes | — |
| Technician location map | Yes | Yes |
| Azure AD SSO | Yes | Yes |
| Two-factor authentication | Yes | Yes |